Privacy Policy

1. Who we are

Rafter Holdings Ltd is the controller responsible for your personal information. We are a company registered in England and Wales under company number 16866976, with a registered office at 6 Dunworth Mews, London, England, W11 1LE.

You can contact us about privacy at hello@poletin.com.

2. Information we collect

We may collect:

• Waitlist information: your name, work email address, and property or organisation name.
• Communications: information you include when you email us, request a demo, or otherwise contact us.
• Technical information: limited device, browser, IP address, and request-log information generated when you use the website, where our hosting and security providers make this available to us.

Please do not send us sensitive personal information unless we specifically ask for it.

3. How and why we use information

We use personal information to:

• manage the waitlist and send requested early-access updates;
• respond to enquiries and arrange product demonstrations;
• operate, secure, troubleshoot, and improve the website;
• understand interest in Poletin and plan our product; and
• comply with legal obligations and protect our legal rights.

We rely on your consent for waitlist updates. We rely on our legitimate interests to respond to enquiries, operate and secure the website, understand demand, and develop our business. Where the law requires it, we process information to comply with a legal obligation. You may withdraw consent at any time by contacting us or using an unsubscribe option in our emails.

4. How we share information

We do not sell your personal information. We share information only when needed with service providers that help us operate Poletin, including:

• Resend, which stores waitlist contacts and sends our emails; and
• website hosting, infrastructure, security, and professional advisers.

These providers may use information only to provide services to us under appropriate contractual safeguards. We may also disclose information where required by law, to protect rights or safety, or as part of a merger, financing, reorganisation, or sale of the business.

5. International transfers

Some providers may process information outside the United Kingdom. Where this happens, we use safeguards recognised by applicable data protection law, such as an adequacy regulation or approved contractual clauses.

6. How long we keep information

We keep waitlist information while you remain interested in Poletin and for a reasonable period afterwards, unless you ask us to delete it sooner. We keep enquiry records for as long as reasonably needed to respond, maintain business records, resolve disputes, and meet legal obligations. We periodically review the information we hold and delete or anonymise it when it is no longer needed.

7. Cookies

We do not currently use non-essential advertising or analytics cookies on this website. Our hosting infrastructure may use strictly necessary technologies to deliver and secure the site. If we add non-essential cookies, we will update this policy and request consent where required.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict, or object to the use of your personal information, and to receive a portable copy of certain information. You may also withdraw consent at any time. These rights can be limited in some circumstances.

To exercise a right, email hello@poletin.com. We may need to verify your identity. You also have the right to complain to the UK Information Commissioner's Office or your local data protection authority.

9. Children

Poletin is intended for hospitality businesses and is not directed to children. We do not knowingly collect personal information from anyone under 16 through this website.

10. Changes to this policy

We may update this Privacy Policy as Poletin develops or legal requirements change. We will post the updated version here and change the date at the top of the page.